All repairs and service on Imacon and Hasselblad camera backs must be performed in the factory service workshop in Gothenburg, Sweden.
When you need to have your camera back serviced, you need to contact either the business who originally sold you the camera back or the Hasselblad Business Partner in your country. They will help you locate the failure, and they will help sending your camera back for repair.
The factory service workshop strives to do the repairs in a swift and reliable way, and you will be asked for approval to continue the repair if the cost is estimated to exceed $900.
The target turnaround time for camera repairs in the factory service workshop is 5-10 working days + transportation to- and return from Sweden.